Returns & Refunds

At BREZ, we stand behind the quality of our products; if your order arrives damaged or incorrect, please contact us within 14 days for a full refund or replacement. Due to the perishable nature of our food items, we cannot accept returns for products that have been opened or are no longer in their original sealed condition.

1

Initiate Your Request

Email our support team with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photos of any damaged packaging or incorrect items received for our quality assurance team.

3

Review Process

Our team will review your request within 48 hours to determine eligibility for a refund or reshipment.

4

Receive Resolution

Once approved, a refund will be issued to your original payment method or a replacement package will be dispatched.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing